Refund policy

RETURN AND REFUND POLICY

Last updated: August 17, 2026

Hercules Bates Coaching LLC sells downloadable digital products, including self-guided fitness programs, educational materials, workout plans, guides, and related digital content.

DIGITAL PRODUCTS

All products sold through this website are digital products. No physical product will be shipped.

After purchasing, customers receive access to download or view the digital product using the email address provided during checkout. Customers are responsible for providing a valid email address and checking their spam, junk, and promotions folders for delivery messages.

ALL DIGITAL PRODUCT SALES ARE FINAL

Because digital products are delivered electronically and customers receive immediate access to content that cannot be physically returned, all digital product purchases are final and non-refundable once:

  • Access to the product has been delivered
  • A download link has been provided
  • The digital file has been downloaded
  • Access to associated videos or digital materials has been provided

We do not provide refunds because a customer:

  • Changes their mind
  • Decides not to use or complete the program
  • Purchases the product but does not download it
  • Does not have the time, equipment, or desire to follow the program
  • Expected personalized coaching, live workouts, individual support, or customized recommendations that were not included in the product description
  • Experiences results that differ from their personal expectations
  • Fails to review the product description before purchasing

Purchasing a digital fitness program does not guarantee a particular physical, performance, weight, or body-composition result. Results vary based on individual factors, including consistency, effort, nutrition, recovery, health status, and experience.

EXCEPTIONS

We will review refund or replacement requests involving:

  • An accidental duplicate purchase of the same product
  • A technical problem that prevents the customer from accessing the purchased product and cannot be resolved
  • An incorrect digital product being delivered
  • A digital file that is defective or materially different from its advertised description
  • Any refund required under applicable consumer-protection law

When possible, technical and delivery issues will first be resolved by restoring access, correcting the download, or providing a replacement file.

Submitting a request does not automatically guarantee a refund. Each eligible request will be reviewed based on the circumstances and applicable law.

TECHNICAL OR DELIVERY ISSUES

If you do not receive your digital product or experience difficulty accessing a file, contact:

herculesbatesfitness@gmail.com

Please include:

  • Your full name
  • Order number
  • Email address used during checkout
  • A description or screenshot of the issue

Please contact us within 14 days of purchase so we can investigate and correct the issue. Customers should contact us for assistance before initiating a payment dispute.

ORDER CANCELLATIONS

Digital orders are normally processed and delivered immediately. Therefore, an order generally cannot be canceled after the download link or product access has been provided.

If you contact us before access has been delivered, we may review your cancellation request. Because delivery is automated, we cannot guarantee that a cancellation request will be received before fulfillment.

INTERNATIONAL CUSTOMERS

This policy does not exclude or limit any consumer rights that cannot legally be excluded under the laws applicable to the customer.

For customers in jurisdictions that provide a statutory withdrawal period for digital content, immediate access may require the customer’s express consent to begin delivery before that period expires and acknowledgment that the applicable withdrawal right may be lost once delivery begins, where permitted by law.

PAYMENT DISPUTES

If you believe a purchase was made without your authorization, contact us immediately at herculesbatesfitness@gmail.com.

If you experience a delivery, access, or product issue, please allow us an opportunity to investigate and resolve it before initiating a dispute with your bank or payment provider.

We reserve the right to provide the payment provider with relevant transaction records, including the product description, policy acceptance records, digital-delivery confirmation, download or access activity, customer communications, and other information relevant to the transaction.

CONTACT US

Questions concerning this policy or a digital purchase may be sent to:

Hercules Bates Coaching LLC
Email: herculesbatesfitness@gmail.com
Website: https://www.herculesbatesfitness.com